Shipping policy

At LavenPets, we know you're excited to receive your order, and we're committed to getting it to you as quickly and safely as possible. This Shipping Policy outlines our processing times, shipping methods, and delivery expectations.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday) after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, promotions, or holidays, processing times may be slightly longer. If there is a significant delay, we'll notify you via email.

Shipping Times

Estimated delivery times begin after your order has been processed.

Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Costs

Shipping charges, if applicable, are calculated at checkout before your order is completed.

From time to time, LavenPets may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active after your package has been dispatched.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

LavenPets is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided during checkout.

If you notice an error, please contact us immediately. While we'll do our best to update your address before shipment, we cannot guarantee changes once your order has entered processing.

Lost, Delayed, or Missing Packages

If your package is delayed beyond the estimated delivery timeframe, please contact our Customer Support team.

We'll work with the shipping carrier to investigate your shipment and help resolve the issue as quickly as possible.

Please note that once a package has been handed over to the courier, delivery timelines are ultimately controlled by the shipping carrier.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

If this happens, you'll receive separate tracking information for each shipment.

Customs, Duties & Taxes

For international orders, any customs duties, import taxes, or additional fees imposed by your country's customs authority are the responsibility of the customer.

LavenPets is not responsible for delays caused by customs inspections or clearance procedures.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

• Your order number
• Photos of the damaged item
• Photos of the shipping packaging
• A brief description of the issue

We'll review your request and provide an appropriate solution as quickly as possible.

Need Assistance?

If you have any questions about your order or our Shipping Policy, our Customer Support team is always happy to help.

Thank you for shopping with LavenPets. We're committed to delivering quality pet products with reliable service, so you and your furry companions can shop with confidence. 🐾