We process all orders within 24 hours of your purchase. Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

Delivery times vary depending on your location, but most Australian orders arrive within 7–10 days after dispatch.

Standard shipping usually takes 7-10 days across Australia. Express options are available at checkout.

We stand behind the quality of our products with a 1-Year Warranty against manufacturing defects. If your product experiences an issue due to a defect in materials or workmanship within one year of purchase, we'll repair or replace it at no additional cost.

Please note that the warranty does not cover normal wear and tear, accidental damage, misuse, or damage caused by improper care or cleaning. If you need to make a warranty claim, simply contact our support team with your order number and photos of the issue, and we'll be happy to assist you.

If your order hasn't arrived yet, don't worry—we're here to help.

First, check your shipping confirmation email and use the tracking number to see the latest delivery status. Most orders arrive within 4–14 business days after dispatch.

If your tracking hasn't updated for several days, your package appears to be lost, or it's been longer than the estimated delivery timeframe, please contact our support team with your order number. We'll investigate with the courier and work quickly to resolve the issue by locating, replacing, or refunding your order if necessary.

We're sorry to hear your order arrived damaged.

If your item was damaged during shipping or arrived with a manufacturing defect, please contact our support team within 48 hours of delivery with your order number and clear photos of the damaged item and packaging.

Once we've reviewed your claim, we'll arrange a replacement or refund as quickly as possible at no additional cost to you. Your satisfaction is our priority, and we'll work to resolve the issue promptly.

Yes, you may return your order within our return policy period if it meets our return eligibility requirements.

Please note that return shipping costs are the customer's responsibility. A 15% restocking fee will also apply to all approved returns. The cost of return shipping to our warehouse and the 15% restocking fee will be deducted from your refund amount.

The exact return shipping cost depends on the size, weight, and quantity of the items being returned. Our support team will provide you with the exact amount and return instructions before your return is processed.

Once we receive and inspect your returned item, we'll process your refund to your original payment method after deducting the applicable return shipping and restocking fees.

To choose the best size, measure your dog from the shoulders to the base of the tail while they are standing. Then compare those measurements with our size guide. For the most comfortable fit, ensure the sleeping surface is large enough for your pet to stretch out and relax.

Yes. Our products are made using pet-safe, non-toxic materials that are gentle on your furry friend's skin and suitable for everyday use. Each product is carefully selected for its durability, comfort, and safety, so you can have peace of mind knowing your pet is resting on a high-quality surface.

If you have any questions about a specific product's materials or care instructions, our support team is always happy to help.

If your dog falls between two sizes, we recommend choosing the larger size. This provides extra room for your pet to stretch, curl up comfortably, and enjoy better support, especially if they like to change sleeping positions.

Our breed recommendations are provided as a general guide only, as every dog is unique.

• Small (15.75" × 23.62") – Best suited for Chihuahuas, Yorkshire Terriers, Maltese, Toy Poodles, Pomeranians, and other small breeds.
  
• Medium (27.56" × 31.51") – Ideal for French Bulldogs, Cocker Spaniels, Beagles, Border Collies, Bulldogs, and similar-sized breeds.
  
• Large (31.50" × 35.40") – Great for Golden Retrievers, Labradors, German Shepherds, Huskies, Boxers, and other large breeds.
  

If you're unsure which size is right for your pet, feel free to contact our support team we're happy to help you choose the perfect fit.